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Privacy Policy

Last updated: January 14, 2025

This Privacy Policy describes how ZenityHaven ("we", "us", "our", or "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zenityhaven.store (the "Site") or communicate with us (collectively, the "Services"). "You" and "your" refers to any user of the Services, including customers, website visitors, or anyone whose information we collect.

By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal obligations, or operational reasons. We will post the revised policy on the Site and update the "Last Updated" date.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with us, including directly from you, automatically from your usage of our Site, and from third parties.

Information We Collect Directly from You

Contact details: Name, address, phone number, email.
Order details: Billing/shipping address, payment confirmation.
Account details: Username, password, security questions.
Customer support details: Information provided in communications.

Information We Collect Automatically

We may collect Usage Data automatically through cookies and similar technologies. This may include device/browser information, IP address, and interaction data.

Information from Third Parties

We may collect information from third parties such as service providers and payment processors, including Shopify.

How We Use Your Personal Information

Service Provision: To fulfill orders, process payments, and manage accounts.
Marketing: To send promotional communications and personalized ads.
Security & Fraud Prevention: To detect fraud and ensure secure transactions.
Improvement: To enhance customer service and improve Services.

Cookies

We use cookies to improve our Services and analyze user interactions. You can control cookies through your browser settings, but this may affect functionality.

How We Disclose Personal Information

We may disclose your personal information to third parties for purposes including:

Service providers (payment processing, IT, data analytics).
Marketing partners for advertising.
Legal obligations and business transactions (e.g., mergers).

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Children’s Data

Our Services are not intended for children. If you are a parent/guardian and believe we have collected personal data from a child, please contact us for removal.

Security and Retention

We implement reasonable security measures but cannot guarantee perfect security. Retention of your personal information depends on its necessity for business purposes and legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Right to Access/Know: Request information we hold about you.
Right to Delete: Request deletion of your data.
Right to Correct: Request correction of inaccurate information.
Right to Restrict Processing: Request limits on how your data is used.

To exercise your rights, contact us at Zenityhaven@gmail.com.

International Users

We may transfer your personal information outside your country. If outside Europe, we follow transfer mechanisms like Standard Contractual Clauses.